Face Rx Pty Ltd (“Face Rx”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal and health information entrusted to us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and, where applicable, the Health Records and Information Privacy Act 2002 (NSW) and the Health Privacy Principles.
Information we collect
We may collect personal information including your name, contact details, appointment information and correspondence with the clinic.
Where you become a patient or provide information relevant to your care, we may also collect health information, medical history, treatment information, clinical photographs, consent records and other information reasonably necessary to assess suitability, provide treatment and maintain appropriate clinical records.
How we collect information
Information may be collected directly from you when you contact the clinic, submit an enquiry through this website, make an appointment, complete consultation or consent documentation, communicate with us, or receive services from Face Rx.
Information may also be collected through service providers used to operate the clinic and website, such as our online booking, website hosting and communication platforms.
Why we collect and use information
We collect, use and disclose personal information where reasonably necessary to:
provide consultations and treatment services;
assess treatment suitability and provide appropriate clinical care;
manage appointments and communicate with you;
maintain clinical and administrative records;
respond to enquiries and requests;
process payments and manage our business operations;
meet legal, regulatory, professional and insurance requirements; and
protect the safety and wellbeing of our patients.
We will not use or disclose your personal or health information for an unrelated purpose unless you have consented or we are permitted or required to do so by law.
Website and online services
When you use this website, limited technical information may be collected automatically through website hosting, security or analytics services.
Face Rx also uses third-party service providers, including WordPress/Jetpack for website functionality and Timely for online appointment bookings. Information provided through these services may be handled in accordance with the providers’ own privacy practices as well as our obligations under applicable privacy laws.
Storage and security
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically or in other secure systems used for clinical and business administration. Access is limited to those who reasonably require it for their role or to provide services to the clinic.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
In some circumstances, access may be limited where permitted or required by law.
Privacy enquiries and complaints
If you have a question, request or concern regarding your privacy or the way Face Rx has handled your information, please contact us at hello@facerx.com.au.
We will review privacy concerns and respond within a reasonable timeframe. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner or the Information and Privacy Commission NSW, where applicable.
Overseas service providers
Some technology providers used by Face Rx may process or store information using infrastructure located outside Australia. Where personal information is disclosed to an overseas recipient, Face Rx will handle that disclosure in accordance with applicable Australian privacy requirements.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The current version will be made available on this website.
Last updated: 29 August 2026
